jlbd Privacy Policy — Your Data, Your Rights

jlbd ("we", "us", "our") operates the online gaming platform accessible at jlbd.asia. We take the privacy and security of your personal data seriously. This Privacy Policy sets out how jlbd collects, processes, stores, and protects personal information in connection with your use of our platform, in accordance with applicable data protection principles.

This policy applies to all personal data collected via the jlbd website, mobile browser experience, customer support channels, and any other interaction you have with our platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy. By accessing or using jlbd, you confirm that you have read, understood, and agree to the data practices described in this policy.

jlbd collects personal information from you directly when you register, make transactions, use our games, or contact support. We also collect certain data automatically when you visit or interact with our platform. The categories of personal data we may collect include:

• Identity and contact information: full name, date of birth, email address, mobile phone number, and residential address.
• KYC documentation: government-issued photo identification (such as a National ID Card or passport), proof of address, and payment method verification documents as required for compliance.
• Financial information: details of your payment methods (bKash, Nagad, Rocket, Upay, Visa, or Mastercard account references), transaction amounts, and dates.
• Technical and usage data: IP address, browser type and version, device type and operating system, time zone, pages visited, session duration, and clickstream data collected via cookies and similar tracking technologies.
• Gaming and behavioural data: game history, wagering activity, win and loss records, bonus claims and usage, and responsible gaming tool settings.

Where you choose to provide sensitive personal data — for example in connection with a responsible gaming self-assessment or an identity verification document — jlbd will treat that data with the highest level of care and will use it only for the stated purpose. jlbd does not collect sensitive data beyond what is strictly required for KYC compliance and responsible gaming obligations.

jlbd processes your personal data for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we use your personal data are:

• Account management: to create, maintain, and administer your jlbd account, including verifying your identity during registration and processing KYC documentation.
• Transaction processing: to process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Platform improvement and personalisation: to analyse usage patterns, improve the performance and features of the jlbd platform, and personalise your experience including game recommendations and promotional offers relevant to your activity.
• Regulatory compliance and fraud prevention: to comply with applicable anti-money laundering requirements, age verification obligations, and responsible gaming regulations, and to detect and prevent fraudulent or prohibited activity on the platform.
• Customer support: to respond to your queries, complaints, and requests via email or support chat, and to maintain a record of communications for quality assurance and dispute resolution purposes.

jlbd processes your personal data only where a lawful basis exists for doing so. Depending on the activity, we rely on one or more of the following bases:

• Contractual necessity: processing that is necessary to perform our contract with you — for example, to operate your account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: processing that is required for jlbd to comply with applicable laws and regulations, including KYC and anti-money laundering obligations, age verification, and responsible gaming requirements.
• Legitimate interests: processing that is necessary for jlbd's legitimate business interests, such as fraud detection, platform security, internal analytics, and service improvement — provided these interests are not overridden by your rights and freedoms.

jlbd does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: your financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateways) solely for the purpose of processing your deposits and withdrawals.
• KYC and identity verification partners: we may share identity documents and personal data with accredited identity verification service providers for the purpose of fulfilling our age and identity verification obligations.
• Technology and infrastructure providers: we use third-party cloud hosting, analytics, and security providers who process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities: where we are required by applicable law to disclose personal data to a regulatory body, law enforcement agency, or court, we will do so. We will notify you of any such disclosure where we are legally permitted to do so.

In all cases where third-party data sharing occurs, jlbd requires those parties to maintain appropriate technical and organisational security measures to protect your personal data, and to process it only for the purposes for which it was shared.

jlbd uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how users interact with our website. Cookies are small text files placed on your device by your browser. They allow us to distinguish you from other users and improve your experience. The cookies we use fall into three categories: strictly necessary cookies (required for the platform to function), preference cookies (which remember your settings), and analytics cookies (which help us understand usage patterns and improve our service).

You may configure your browser settings to refuse some or all cookies. However, please note that disabling strictly necessary cookies may impair the functionality of the jlbd platform and prevent you from accessing certain features. Analytics and preference cookies are non-essential and can be disabled without affecting your core gaming experience.

jlbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is generally retained for the duration of your active membership. Following account closure, jlbd retains certain data — including transaction records, KYC documentation, and communication logs — for a further period as required to comply with anti-money laundering regulations, financial record-keeping obligations, and applicable regulatory retention requirements.

When personal data is no longer required for any retention purpose, jlbd will securely delete or anonymise it in accordance with our data destruction procedures. If you would like more information about the specific retention periods applicable to your data, please contact our support team.

jlbd implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption of all data transmitted between your device and our servers, secure password hashing, access controls that restrict internal data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While jlbd takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your account, please contact [email protected] immediately. jlbd will investigate all credible security concerns and take appropriate remedial action.

As a user of the jlbd platform, you have rights in relation to the personal data we hold about you. jlbd is committed to facilitating the exercise of these rights promptly and without undue charge. To exercise any of the following rights, please contact our support team at [email protected] with a clear description of your request and your registered account details.

The jlbd platform may from time to time contain references to third-party services, payment gateways, or game providers. jlbd is not responsible for the privacy practices or the content of those third-party services. We recommend that you review the privacy policy of any third-party service you interact with, particularly in relation to payment processing. jlbd's Privacy Policy applies only to information collected directly by jlbd through its own platform.

The jlbd platform is strictly for adults aged 21 and above. jlbd does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to monitor the online activities of those in their care and to contact jlbd immediately if they believe a minor has registered or used the platform.

jlbd reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the platform or by email. Your continued use of the jlbd platform after any changes to this policy constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how jlbd protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlbd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected] (plain text only — not a clickable link). Please include your registered username and a brief description of your privacy request in all correspondence.