Responsible Gaming — Play Smart, Stay Safe

At jlbd, we believe gambling should be a source of entertainment — not stress or hardship. We recognise that for the vast majority of our players across Bangladesh, from Dhaka to Chittagong, from Sylhet to Cox's Bazar, online gaming is a fun and recreational activity. However, we also understand that for a small number of people, gambling can become problematic. That is why responsible gaming sits at the very heart of how jlbd operates.

jlbd provides a range of tools and resources to support players who want to manage their gambling activity. These tools are available to all registered users at no cost and can be activated quickly through our support team. We also partner with our players to promote healthy gambling habits — encouraging everyone to set personal limits, take regular breaks, and seek help if they ever feel that their gambling is getting out of hand.

Responsible gaming starts with good habits. Whether you enjoy cricket betting, live casino tables, or slots, the following practices help ensure gambling stays a pleasure rather than a pressure:

• Always set a personal budget before you start a session and stick to it — never chase losses by depositing more than you planned.
• Treat gambling as entertainment spending, not as a way to earn income or solve financial problems.
• Take regular breaks away from the screen. Step outside, enjoy a meal, or spend time with family and friends.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol or substances.
• Keep gambling in perspective — balance it with other hobbies, social activities, and responsibilities in your life.

If you find it difficult to follow these guidelines, that may be an early sign that gambling is starting to affect you negatively. Please use one of jlbd's player-protection tools or contact our support team immediately — we are here to help, not to judge.

Problem gambling can affect anyone regardless of age, background, or income. Being aware of the warning signs — in yourself or someone close to you — is the first step towards getting help. Watch out for the following:

Self-exclusion is jlbd's most powerful responsible gaming tool. When you request self-exclusion, your account is suspended for the chosen period — which may be 6 months, 1 year, or permanently — and you will be unable to log in, deposit, or place bets during that time. Our team processes all self-exclusion requests as a priority, typically within a few hours of receiving your request via [email protected]. Once activated, a self-exclusion cannot be reversed until the chosen period has elapsed (for permanent exclusions, reactivation requires a formal review process and a mandatory 7-day cooling-off period after the review is completed).

If you feel that gambling has become a serious problem and you want to stop completely, we strongly encourage you to use the permanent self-exclusion option. jlbd will never attempt to reverse a self-exclusion on its own initiative or contact a self-excluded player with promotional offers. We take self-exclusion requests seriously and honour them without delay.

Setting a deposit limit is one of the simplest and most effective ways to manage your gambling budget. jlbd allows you to set a daily, weekly, or monthly cap on the total amount you can deposit into your account. For example, you might set a daily limit of ৳2,000 or a monthly limit of ৳20,000 — whatever feels right for your personal financial situation. Once a limit is set, jlbd will prevent you from depositing beyond that threshold until the relevant period resets.

Increasing a deposit limit requires a cooling-off period of at least 24 hours before it takes effect. Decreasing a deposit limit, however, takes effect immediately. This design ensures that moments of impulse cannot easily override a previously considered decision to limit spending. To set or adjust your deposit limit, contact our support team at any time via [email protected].

jlbd strictly prohibits access to its platform by anyone under the age of 21. During registration, all users are required to confirm that they are aged 21 or above, and jlbd reserves the right to request proof of age documentation at any time. Any account found to belong to a person under 21 will be suspended immediately and any funds in that account will be handled in accordance with our Terms & Conditions.

If you share a device with family members, including young people, we strongly recommend using your device's parental controls or a dedicated internet filtering service to prevent minors from accessing gambling websites. Parents and guardians bear responsibility for ensuring that gambling platforms are not accessible by the minors in their care. jlbd supports the efforts of families across Bangladesh to keep young people safe online.